Terms of Service
Welcome to Restorive, where we are dedicated to providing exceptional care and support for retirees in our serene sanatoriums. These Terms of Service outline the rules and regulations for your use of our services and facilities. By accessing or using our services, you agree to comply with these terms.
1. Acceptance of Terms: By engaging with Restorive's services, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.
2. Services Offered: Restorive specializes in providing a peaceful and nurturing environment for retirees. Our services include health monitoring, recreational activities, and personalized wellness programs tailored to individual needs. We strive to ensure that each resident experiences a fulfilling and enriching stay.
3. Eligibility: Our services are available exclusively to retirees and individuals seeking long-term care. You must be at least 65 years old or have a medical recommendation for our services. Proof of age and medical documentation may be required upon enrollment.
4. Payment and Fees: All fees associated with the use of our services must be paid in advance. Detailed information regarding our pricing structure and payment policies can be found on our website or obtained by contacting us directly at contact@restorivebest.com .
5. Cancellation Policy: We understand that circumstances may change. If you wish to cancel your enrollment, please notify us at least 30 days in advance. Cancellations made with less than 30 days notice may incur a fee as outlined in our cancellation policy.
6. Code of Conduct: Our community thrives on mutual respect and kindness. Residents are expected to treat each other and our staff with courtesy. Any form of harassment, abuse, or disruptive behavior will not be tolerated and may result in termination of your stay.
7. Liability Waiver: Restorive is committed to providing a safe environment. However, we cannot be held liable for any injuries, losses, or damages incurred during your stay, unless due to gross negligence on our part. We advise all residents to maintain personal insurance as a precaution.
8. Privacy Policy: Your privacy is paramount. Restorive adheres to strict confidentiality measures to protect your personal information. We do not share your data with third parties without your consent, except as required by law.
9. Contact Information: For any questions or concerns regarding these Terms of Service, please reach out to us via email at contact@restorivebest.com or call us at +41 44 413 55 00. You can also visit us at our address: Wallisellenstrasse 100, 8050 Zürich, Switzerland.
10. Changes to Terms: Restorive reserves the right to modify these Terms of Service at any time. Any changes will be communicated to residents, and continued use of our services will be considered acceptance of the revised terms. We encourage you to review these terms periodically for updates.
By choosing Restorive, you are taking a step towards a peaceful and fulfilling retirement experience. Thank you for entrusting us with your care.
Terms of Return for Restorive
At Restorive, we understand that choosing the right sanatorium is a significant decision for retirees and their families. Our commitment to providing a serene and nurturing environment for seniors is matched by our dedication to ensuring customer satisfaction, including our terms of return policy.
If you find that our services do not meet your expectations, we offer a structured return policy designed to address your concerns promptly and fairly. All return requests must be initiated within 14 days of the initial service date. This timeframe allows us to assess and resolve any issues effectively while ensuring that our residents continue to enjoy a tranquil experience.
To initiate a return, please contact our dedicated customer service team at contact@restorivebest.com or call us at +41 44 413 55 00 . Our representatives are available to guide you through the process and address any questions regarding your experience.
When submitting a return request, please provide detailed information about your stay, including the specific aspects of our services that did not meet your expectations. This feedback is invaluable in helping us improve and ensure that future residents receive the highest standard of care and comfort.
Once your return request is received, we will conduct a thorough review of your case. If approved, we will process the return promptly. Please note that any refunds or adjustments will be made based on the nature of the request and the services rendered.
In cases where a resident may have been dissatisfied due to extenuating circumstances, we encourage open communication. Our team is dedicated to working collaboratively with families to resolve any issues that may arise during the stay. We believe in fostering a supportive environment, where every individual’s needs are acknowledged and addressed.
Restorive also offers the possibility of a service exchange. Should you prefer an alternative service or package that better suits your needs, we are more than willing to accommodate such requests within our return policy framework.
We emphasize the importance of understanding our terms of return as part of your overall experience at Restorive. A clear comprehension of these policies helps us maintain transparency and trust with our residents and their families, ensuring a positive relationship throughout the duration of their stay.
For more information on our terms of return or to discuss any concerns you may have, please do not hesitate to reach out via email or phone. Our team is here to support you before, during, and after your time at Restorive, ensuring that you feel valued and cared for.
Thank you for considering Restorive as your chosen sanatorium. We look forward to providing a nurturing environment that meets your needs and exceeds your expectations.